Refund Policy

This policy is part of the Terms of Service of AI Model Buffet, operated by AI Model Buffet.

What you buy

We sell monthly and yearly plans and one-time credit packs, all paid through our payment processor. Credits are spent on chat replies. Credits from a pack stay valid for 365 days from purchase; credits from a plan are valid only for the month they belong to (see Subscriptions below). A reply costs credits in proportion to its real token cost (our service fee included), at least 1 credit (at pack prices one credit costs $0.01, so the cheapest replies cost about $0.01; on a plan a credit costs less); before the reply the most it can cost is held, and after it the unused part is returned to your balance automatically. Free credits given to new accounts are valid for 7 days, are not a purchase and cannot be refunded or exchanged for money.

Subscriptions

Monthly and yearly plans renew automatically at the end of each billing period and are charged to the same payment method until you cancel. You can cancel at any time under Settings → Subscription. After you cancel you are not charged again, and you keep your plan and its credits until the end of the period you have already paid for. We do not prorate: to change plans, cancel and subscribe to the new plan after the current period ends. A plan's credits are valid only for the month they belong to (on a yearly plan, credits are added each month), and unused credits expire at the end of that month. A renewal charge is fully refundable if you ask within 7 days of the charge and none of the credits from that period have been used. Ask the same way as for a credit pack (see below); approved refunds go back to the original payment method and that period's credits are removed from your balance.

Failed, empty, timed-out or stopped replies

If the request fails before the model host has processed it (for example no host can take it, or our provider cannot be reached), all the credits held for that reply are returned to your balance automatically.

Once the model host has processed the request, it charges us for that work even when no answer text comes back, so you pay what it cost: its real cost converted to credits with our service fee, at least 1 credit and never more than the credits held. This applies when the answer is empty (for example a model that spent its whole budget thinking), when it is cut off by an error or by our time limit, and when you stop it, before or after any text appears. The rest of the held credits is returned automatically, and the chat shows how many credits the reply used. You do not need to contact us. A question refused by our checks never takes credits in the first place.

Each account can have a limited number of replies without any answer text per day (UTC). After that, new messages are refused until the next day, before any credits are taken.

Unused credits

You can ask for a refund of a credit pack, or of a plan's first payment, within 7 days of purchase if none of its credits have been used. Renewal charges follow the rule under Subscriptions above. Open a support ticket from your account under Settings → Tickets with your order number, or write to support@aimodelbuffet.com. Approved refunds go back to the original payment method, and the credits from that purchase are removed from your balance.

Used credits

Credits spent on a reply the model host has processed are not refundable, including when the answer was empty, cut off or stopped, or when you do not like it: answers are AI-generated and can be wrong. If something looks broken, tell us in a ticket and we will look into it.

Chargebacks

If something is wrong with a charge, please contact us first. We can usually resolve it faster than your bank can. Opening a chargeback may lead us to suspend the account while it is reviewed.

Contact

Questions about this policy: support@aimodelbuffet.com, or a support ticket from your account.